cant speak to anyone, support is useless, always a ticket then take 3 days to reply , keep well away ! I will be moving back to godaddy.

I signed up for one of their cloud hosting packages and it was a big mess from the start. I requested that they setup two custom nameservers, ns1 and ns2. Support said that I had to do it and provided me that wrong information. I was to get 4 ip address, I got 2 of them. I had contact them to tell them that they shorted me 2 ips that were for the nameservers. Then, they sent me the correct information.

What got me was that I had contacted them by email asking the price of extra ips. They said, $1.00 per IP. However, once I had signed up, they wanted $1.00 per ip and to pay 12 months in advance for them.

Their server was very fast. However, their support doesn’t make the grade.

Beware of Mochahost. I opened an account and started using it. Their servers went down the same day that I opened the account. So much for their 99% or whatever guarantee they offer. The funny thing is their own chat doesn’t work when their servers go down. We had no access to anything. I didn’t want to deal with this and I took them up on the 30 day money back offer. I submitted a request for cancellation and received an email with a ticket number. When I logged in a few days later to check the status, there is no such ticket in their system! On top of it, their support telephone or chat system doesn’t handle any kind of billing questions! I am now left in the dark. If I don’t get my refund, I am going to call my credit card company and report fraud.

Cheap, Always up and good support. 4/5